Mental Illness in the Web Industry

Mental Illness in the Web Industry

The picture of the tortured artist has endured for centuries: creative geniuses who struggle with their metaphorical demons and don’t relate to life the same way as most people. Today, we know some of this can be attributed to mental illness: depression, anxiety, bipolar disorder, and many others. We have modern stories about this and… Continue reading Mental Illness in the Web Industry

Working with External User Researchers: Part I

Working with External User Researchers: Part I

You’ve got an idea or perhaps some rough sketches, or you have a fully formed product nearing launch. Or maybe you’ve launched it already. Regardless of where you are in the product lifecycle, you know you need to get input from users. You have a few sound options to get this input: use a full-time… Continue reading Working with External User Researchers: Part I

No More FAQs: Create Purposeful Information for a More Effective User Experience

No More FAQs: Create Purposeful Information for a More Effective User Experience

It’s normal for your website users to have recurring questions and need quick access to specific information to complete … whatever it is they came looking for. Many companies still opt for the ubiquitous FAQ (frequently asked/anticipated questions) format to address some or even all information needs. But FAQs often miss the mark because people… Continue reading No More FAQs: Create Purposeful Information for a More Effective User Experience

Why Mutation Can Be Scary

Why Mutation Can Be Scary

A note from the editors: This article contain sample lessons from Learn JavaScript, a course that helps you learn JavaScript to build real-world components from scratch. To mutate means to change in form or nature. Something that’s mutable can be changed, while something that’s immutable cannot be changed. To understand mutation, think of the X-Men.… Continue reading Why Mutation Can Be Scary

My Grandfather’s Travel Logs and Other Repetitive Tasks

My Grandfather’s Travel Logs and Other Repetitive Tasks

My grandfather, James, was a meticulous recordkeeper. He kept handwritten journals detailing everything from his doctor visits to the daily fluctuations of stocks he owned. I only discovered this part of his life seven years after his death, when my family’s basement flooded on Christmas Eve in 2011 and we found his journals while cleaning… Continue reading My Grandfather’s Travel Logs and Other Repetitive Tasks

How the Sausage Gets Made: The Hidden Work of Content

How the Sausage Gets Made: The Hidden Work of Content

I won an Emmy for keeping a website free of dick pics. Officially, my award certificate says I was on a team that won a 2014 Emmy for Interactive Media, Social TV Experience. The category “Social TV Experience” sounds far classier than my true contribution to the project. The award-winning Live From Space site served… Continue reading How the Sausage Gets Made: The Hidden Work of Content