My Grandfather’s Travel Logs and Other Repetitive Tasks

My Grandfather’s Travel Logs and Other Repetitive Tasks

My grandfather, James, was a meticulous recordkeeper. He kept handwritten journals detailing everything from his doctor visits to the daily fluctuations of stocks he owned. I only discovered this part of his life seven years after his death, when my family’s basement flooded on Christmas Eve in 2011 and we found his journals while cleaning… Continue reading My Grandfather’s Travel Logs and Other Repetitive Tasks

How the Sausage Gets Made: The Hidden Work of Content

How the Sausage Gets Made: The Hidden Work of Content

I won an Emmy for keeping a website free of dick pics. Officially, my award certificate says I was on a team that won a 2014 Emmy for Interactive Media, Social TV Experience. The category “Social TV Experience” sounds far classier than my true contribution to the project. The award-winning Live From Space site served… Continue reading How the Sausage Gets Made: The Hidden Work of Content

Revisited · The Best Request Is No Request

The Best Request Is No Request, Revisited

Over the last decade, web performance optimization has been controlled by one indisputable guideline: the best request is no request. A very humble rule, easy to interpret. Every network call for a resource eliminated improves performance. Every src attribute spared, every link element dropped. But everything has changed now that HTTP/2 is available, hasn’t it?… Continue reading The Best Request Is No Request, Revisited

Ten Extras for Great API Documentation

Ten Extras for Great API Documentation

If you manage to create amazing API documentation and ensure that developers have a positive experience implementing your API, they will sing the praises of your product. Continuously improving your API documentation is an investment, but it can have a huge impact. Great documentation builds trust, differentiates you from your competition, and provides marketing value.… Continue reading Ten Extras for Great API Documentation

What the Failure of New Coke Can Teach Us About User Research And Design

What the Failure of New Coke Can Teach Us About User Research And Design

In the late 1970s, Pepsi was running behind Coca-Cola in the competition to be the leading cola. But then Pepsi discovered that in blind taste tests, people actually preferred the sweeter taste of Pepsi. To spread the word, Pepsi ran a famous advertising campaign, called the Pepsi Challenge, which showed people tasting the two brands… Continue reading What the Failure of New Coke Can Teach Us About User Research And Design